General Return Policy
It is our goal to provide our customer with 100% satisfaction. If,
for any reason, you are not satisfied with our product(s), please
contact us immediately either by phone or e-mail and have your invoice
handy. We will try our best to solve your problem. If you return the
product(s) to us within 15 days, we will refund you the full product
price (Shipping and handling charges will not be refunded unless it
is proved that the return is a result of our error). Prior to returning
our products, email us for a RMA and complete the instructions on
how to ship the product(s) back to us. Please see "RMA procedures"
below. Where applicable, all requests for warranty returns must be
accompanied by a proof of purchase and be made through the dealer
or outlet where the products was originally purchased. All returns
are for credit only and must be made within fifteen (15) days after
the invoice date. We reserve the right to charge a twenty-five percent
(25%) restocking fee.
Return Merchandise Authorization(RMA) Procedures
1.Obtain a Return Merchandise Authorization (RMA) number: All returns
must have a RMA for processing. Please e-mail us at order@store-batteries.com to obtain approval as well as the RMA. RMA are only valid for thirty
(30) days (postmarked by or carrier posted by the 30th day).
2.Include RMA on the outside of the package: It should be clearly
displayed on the return-shipping label of the package. Packages without
a RMA will not be accepted.
3.Shipped within thirty (30) days: Products must be returned within
thirty (30) days after the issuance of the RMA. Packages received
after the 30th day will not be accepted and will be returned to the
customer.
4.Repack in original packaging: Enclosed everything originally received,
including all manuals and related materials. Place the packaged product
in a protective outer box. We must receive all original products in
order to process your return or exchange. We are not responsible for
products that are damaged due to poor packaging, defaced packaging,
or lost shipments. Products which you purchased from us must be returned
100% complete, including all components, original boxes and packing
materials, manuals, blank warranty cards, and other accessories provided
by the manufacturer.
5.It is the responsibility of the customer to pay for the return freight,
and to take reasonable care to protect against damages in freight,
if they want to return the product for any reason.
Warranty and Return Policy
We warrant that the products sold in our website, other than explicitly
stated, are 100% brand new and free from defects in material and workmanship.
Our detailed warrant policy is as follows:
1.Unless otherwise specified, we warrant our products for 1 year under
normal, non-commercial use. During the first ninety (90) days from
the date of purchase, we will repair or replace any defective product(s).
2.After ninety (90) days and up to one (1) year of purchase, we will,
subject to inspection, repair the defective battery pack or replace
it with a new or reconditioned unit. The return must be accompanied
by a Return Merchandise Authorization (RMA) number, which is to be
issued upon request, and must be shipped prepaid. A shipping rebate
will be extended to the customer in the event that a defect in material
or workmanship is confirmed.
3.Unless otherwise specified, the warranty period is a year from the
date of original purchase. A replacement item, if sent, does not restart,
or in any way extend, the warranty period.
4.For battery packs or battery related products, cell capacity depletion
over time under regular use is normal, and is not an indication of
defect. A battery pack that retains eighty percent (80%) of its original
capacity after twelve months is considered normal.
5.For battery packs or battery related products, warranty is void
if the battery pack has been improperly charged, installed or misused
in any way, or if the label and/or bar coded warranty label has been
removed or tampered with.
6.Where applicable, all requests for warranty returns must be accompanied
by a proof of purchase and be made through the dealer or outlet where
the battery pack was originally purchased.
7.If you have changed your mind and want to return the items for a
refund, you can contact our Customer Service Department via email
to obtain a Return Merchandise Authorization (RMA) number within fifteen
(15) days of purchase. For items returned within thirty (30) days
from purchase, arrangement can be made for exchange, credit or refund
at our discretion. A product returned for refund or exchange MUST:
be 100% complete and undamaged, contained in original packaging, including
all manuals, blank warranty cards and other accessories which you
have purchased from us. Customer is responsible for shipping charges
on returned items. For your protection, we strongly recommend that
you insure your return shipment against loss or damages, and that
you use a shipper that can provide you with proof of delivery. Our
return policy is to refund the purchase price (not including shipping
and handling costs).
8.This warranty does not extend to devices, such as computers or cameras,
that are powered by our battery packs. We shall not be held responsible
for the improper use of our product(s).
After we issue a refund authorization to the bank, credit will appear
on the customer's statement within one to two billing cycles, depending
on the time required for the card issuing bank to process such transaction.
Credit will be issued for part cost and tax less any re-stocking fees
(where applicable). Shipping and handling charges will not be refunded
in all cases. Refunds will be made with the same method of payment
as the original order. Credit card refunds will only be made to the
same card used for the original purchase.It is the responsibility
of the customer to pay for the return freight, and to take reasonable
care to protect against damages in freight, if they want to return
the product for any reason.
|
